How To Get Support
Our support team is here to help whenever you have questions or need guidance while setting up your website.
During onboarding, you will have scheduled meetings where we'll work with you to make sure everything is set up properly. But at any time, you can always reach out to our support team if you need help.
There are a few different ways to get assistance depending on what you need.
IN THIS ARTICLE
Email Support
The fastest way to reach our team is by email.
No matter where you are in the process, whether during onboarding or after your site is live, you can always email support@agentmethods.com. This inbox is continuously monitored and is the quickest way to get help.
When you send a message, the first available team member will review your request and respond as soon as possible.
Including a quick description of what you're trying to do and a screenshot if possible helps us resolve things faster.
Email is great for:
- Questions about how to use the platform
- Troubleshooting issues
- Website updates or revisions
- General guidance
If a screen share or walkthrough would be helpful, our team can also schedule a quick Zoom meeting with you after reviewing your request.
Knowledge Base
Our Knowledge Base includes step-by-step guides and helpful articles for many common tasks on the platform.
You can browse articles anytime here:
AgentMethods Knowledge Base
https://support.agentmethods.com
This is a great place to find quick instructions or learn how to use different features.
Weekly Office Hours
We also offer weekly office hours where you can drop in and ask quick questions.
Each week we'll send an email with the time and link to join.
Office hours are perfect for:
- Quick walkthroughs
- Clarifying how something works
- Getting advice or best practices
No appointment is needed.
A Quick Tip
Our goal is to help you feel confident using the platform so you can easily manage and update your website whenever you'd like.
If you're ever unsure about something, just reach out. We're always happy to help.