Your main point of contact at AgentMethods
We work hard to provide our customers with timely and effective assistance. To help you get the most of your AgentMethods account, we offer several different points of contact.
To ensure that your issues are addressed quickly, we take a team-approach to support. Every member of our team keeps detailed notes on all interaction so that we can all stay aware of your needs and questions.
Rather than calling or emailing an individual support contact, we recommend always using our shared team email and number. This ensures that your email or voicemail will not get stuck if one team member is unavailable or out of office.
Here are the support channels you have available to you, in order of how fast you can expect an answer:
1. Our online knowledge base
Access our knowledge base any time either by clicking the icon on the lower left of the AgentMethods dashboard, or by going to support.agentmethods.com
2. Support email
Email our team directly at firstname.lastname@example.org. We recommend not emailing an individual directly to ensure your email gets responded to quickly.
3. Schedule a call
If you want to set up a time to talk with us, make updates to your site, or ask questions, you can choose a time that is good for you via our online calendar. Access the online calendar here.
4. Call us via our 800 number
Need to talk with us now? Call us toll free at 800-683-0107. Please be aware that we are a small team and work to provide each customer with the best support possible. That means that our entire team is often helping customers. If you get our voicemail, leave a message or consider one of the above support options.